A: We are happy to help! However, there is a one-time “pre-existing suspension” fee that may be collected prior to beginning work.

A: There is no limit to the number of incidents you can get assistance with. Members will be charged with the discounted service-fee for each new incident.

A: Compare our rates to our competitors! Our suspension package includes all of the following as part of your discounted suspension fee:

• Your initial Plan of Action within 3 business days;
• Up to 3 decisions of the Plan of Action; 
• A letter to Amazon Legal from our law firm, if necessary;
• An Appeal to Jeff Bezos, if necessary; and
• Up to 30 minutes of telephone diagnostic consultations. 

A:  A QuickConsult is a 15-minute call, email, or instant message conversation on any legal topic related to running your eCommerce business. These can include calls related to employment practices, business contracts, intellectual property, avoiding suspensions, asset protection, estate planning, ownership changes, tax law questions, or other legal questions. We will spend up to 15 minutes discussing the issue with you, and advise you if a one-hour strategy call is appropriate. In the event that your issue is more complex than a QuickConsult or one hour strategy call, we will provide you with a discounted flat-rate proposal or hourly engagement to represent you in the matter.

A: For the most part, yes it is. The exception is in cases of intellectual property suspensions. For IP-based suspensions, we charge $149 per each Complaint ID that causes the account suspension since those IP Complaints must be resolved prior to submitting an appeal for the account.

A:  Our services are triaged, so account suspensions are treated first for our members. We do offer options to purchase priority service if you wish to get to the front of the line.

A: We strive to have your appeal to you within 3 business days of being granted account permissions, and after receiving the necessary documents to begin working on your case.

The cost for the SellerBasics Core plan is $99/month.

• Unlimited QuickConsults, complimentary.
• Unlimited Account Health Reviews, complimentary.
• Unlimited HR Helpline Calls, complimentary. 
• Amazon Account Suspensions are covered, with a $750 per-claim fee. Pre-existing suspensions will be billed a pre-existing claim fee of $1750.
• Amazon ASIN Suspensions, with a service fee of $500. Pre-existing suspensions will be billed a pre-existing claim fee of $1500.
• Amazon Counterfeit Claim Appeal, with a service fee of $149
• Amazon Copyright Claim Appeal, with a service fee of $149
• Amazon Trademark Claim Appeal, with a service fee of $149
• Amazon Design Patent Claim appeal,with a service fee of $750
• One Hour Amazon Strategy Call, with a service fee of $299 per call
• One Hour Tax Strategy Call, with a service fee of $299 per call
• One Hour Estate Planning, Asset Protection, or M&A Planning call, service fee of $299
• One Hour Employment Law or HR Best Practices strategy call, with a service fee of $299 per call
• Infringement Letter Review + Response, with a service fee of $99

A:  There are certain types of claims that are not covered under a SellerBasics plan. These include litigation, arbitration, mediation, dispute resolution, tax appeals, tax audits, complex intellectual property disputes, or business disputes. While these services are not available for a flat service fee, SellerBasics subscribers may be eligible for a 20% discount off of the eComAttorneys normal hourly rate. Additionally, SellerBasics is not insurance, and you must use the attorney assigned by SellerBasics if you have a covered incident.

SellerBasics is a subscription legal discount plan, and is not insurance or prepaid legal services. Results are not guaranteed, and past performance does not guarantee future results.

This website has been prepared by Basics Technologies LLC for informational purposes only and does not constitute legal advice. This information is not intended to create, and receipt of it does not constitute, an attorney-client relationship. Internet subscribers and online readers should not act upon this information without seeking professional counsel. Do not send us information until you speak with one of our attorneys and obtain authorization to send that information to them.

A:  A seller's primary North American account is covered under the $99/month. A seller can have their secondary North American account covered for an additional $70/month. European accounts can be covered for an additional $79/month.

And there is an exception: if a seller and their spouse both have United States accounts, then their spouse's account is covered at no additional monthly fee. Documentation may be required to activate this coverage.