Amazon sellers deserve access to comprehensive Account Health and protection services at an affordable price.
Running an Amazon business can be difficult, but SellerBasics makes it simple. We designed SellerBasics because all sellers deserve access to high-quality Account Health Assistance services at affordable prices.
Our full service protection plan provides answers and solutions to many of the issues online sellers face on a regular basis. Your SellerBasics protection plan opens the door for you to get comprehensive and high-quality legal and consulting advice on a wide variety of legal and business topics.
Simply put, our protection plan has you covered.
How It Works
SellerBasics is a protection plan for your business.
Members pay a $99 monthly subscription fee for providing assistance with resolving things impacting your account's health, like IP claims, inauthentic complaints and account suspensions. Should members need a service outside of what is included in your subscription, you will be able to take advantage of discounted rates with our network law firms.
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SellerBasics Protects Your Business While You Grow It
Here are a few of our most popular Membership Benefits:
Account Suspension Assistance
Your membership will protect you from the burden of costly appeals and reinstatement processes. Our expert team use their experience to identify reasons behind the suspension and create personalized corrective appeals to get your Amazon account reinstated as quickly as possible.
**Suspension coverage begins after 1 day of membership.
Pre-existing suspensions & 72-hour notices incur an additional fee.
Intellectual Property Claims
Our experienced team can protect your business and defend against intellectual property claims, such as counterfeit, copyright, trademark, and design patent claims. We can help you understand your rights and help protect your business.
Inauthentic, Expired & Condition Claims
Receiving negative feedback can be detrimental to your business, leading to "inauthentic", expired" and "used sold as new" claim violations.
Attorney Quick Consults
Quick Consults allows you to contact an attorney in our network who is fully equipped to provide you with real solutions. Do you need answers to a legal question right away? Will your LLC protect you and your loved ones from liability?
Discounts on Complex Legal Issues
Through our network of attorneys, you receive discounted retainers and hourly rates for complex legal issues. You also receive discounted rates on Intellectual Property matters (Patents, Trademarks, Copyrights).
Frequently Asked Questions
Q: What if my Amazon account or product is currently suspended?
A: We are happy to help! However, there is a one-time “pre-existing suspension” fee that must be collected prior to beginning work for any sellers who have received a 72-Hour Notice or Notice of Suspension prior to joining SellerBasics.
Q: Is there a limit to the number of incidents that I can get help with?
A: There is no limit to the number of incidents you can get assistance with. However, you are limited to 5 open matters at a time.
Q: What is covered under my suspension coverage?
A: Compare our rates to our competitors! Our suspension package includes all of the following as part of your complimentary Suspension Benefit:
- Your initial Plan of Action and revisions as necessary.
- A letter to Amazon Legal from our network of attorneys, if necessary.
- An Appeal to the CEO team
- Up to 30 minutes of telephone consultations regarding the issue.
Q: What is a QuickConsult, and are they really unlimited?
A: A QuickConsult is a 15-minute call with our network attorneys on any legal topic related to running your eCommerce business. These can include calls related to employment practices, business contracts, intellectual property, avoiding suspensions, asset protection, estate planning, ownership changes, tax law questions, or other legal questions. We will spend up to 15 minutes discussing the issue with you, and advise you if a one-hour strategy call is appropriate. In the event that your issue is more complex than a QuickConsult or one-hour strategy call, we will provide you with a discounted flat-rate proposal or hourly engagement to represent you in the matter.
Q: Is the account suspension after 1 Day of membership really free?
A: Yes.
Q: What is the standard turnaround time on services?
A: Our services are triaged, so account suspensions or claims that put your account at risk for suspension are treated first for our members. Our standard turnaround time is three business days.
Q: What is the cost per month?
The cost for the SellerBasics Account Health membership is $99/month. If you have more than one Amazon account, we offer an additional store add-on discounted price of $70 per month.
Q: What is not covered under my SellerBasics Plan?
A: There are certain types of claims that are not covered under a SellerBasics plan. These include recalls, litigation, arbitration, mediation, dispute resolution, tax appeals, tax audits, complex intellectual property disputes, or business disputes. While these services are not available for a flat service fee, SellerBasics subscribers may be eligible for a discounted hourly rate with our network attorneys. Additionally, SellerBasics is not insurance, and you must use the attorney assigned by SellerBasics if you have a covered incident.
Results are not guaranteed, and past performance does not guarantee future results.
This information is not intended to create, and receipt of it does not constitute, an attorney-client relationship. Internet subscribers and online readers should not act upon this information without seeking professional counsel. Do not send us information until you speak with one of our network attorneys and obtain authorization to send that information to them.
Q: What if I have more than one Amazon Account?
A: A seller's primary account is covered under the $99/month, and is eligible for the Complimentary Suspension Benefit. Any accounts (Canada, Mexico, UK,) linked to the USA Account through the Global Selling program are also covered for discounted benefits.
If a seller has multiple accounts within a marketplace (for example, 2 Canadian, or 2 USA accounts), the additional account can be covered for a $70 per month fee per additional account. Any accounts (Canada, Mexico, UK,) linked to the additional account through the Global Selling program are also covered for discounted benefits.
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